Since we’ve started virtual coaching and using the lens guides Donna developed, our optical capture rate has gone from 30% to 60%.
~ Christina Bui, MD, San Antonio, Texas
There is rarely a week that goes by that I do not think of how your on-site consultation helped my practice and the advice you gave. When I am posed with a practice management question I do not know the answer to I think to myself, “What would Donna do?”
~ Dr. Lisa. S., Manitoba, Canada
If you are think you can’t afford consulting, the truth is you can’t afford not to. Thanks largely to Donna Suter, I have grown from a small solo practice to a 4-doctor clinic. My gross income has quadrupled and my net even more. All done with process improvement and internal marketing; neither of which compromised my professional ethics. Donna’s is not a ‘canned’ approach, but tailor-made. Whether you have a large practice needing a tune-up, or a small one needing an overhaul, I highly recommend Suter Consulting.
~ Tom Rued, OD, Wisconsin
I attended one of your training sessions on being telephone savvy. The telephone handling skills that you talked about during the hour were very informative. Our office will certainly be benefiting from the information and tips you shared! Personally, I’ll be able to handle insurance callers using your tips and know I will have the answers needed without feeling so stressed. I really felt like you took time to answer all the group’s questions and even though the class was very large, you seemed to talk to each and every one of us individually. You did an extremely great job in the presentation of information and you made it fun and interesting. Thank you.
~ Amy, Carrollton, GA
Donna, you asked me where I wanted to be in 5 years. Well, here I am…
~ Mark Forgues, Jr., OD, FAAO
Before Suter Consulting, I was having problems with staff and managing them. Morale was low and I could not motivate them nor myself to improve production. Since then, we have improved production, collections and after revamping our optical, optical sales have improved tremendously. The staff has bought into the system and we are now all working toward a common goal. It has not been an easy road but with the help of Donna Suter, I am now enjoying optometry again. It has definitely been a worthwhile investment.
~ Dr. Mike Woloschak
The Suter Consulting Group gives you the knowledge and the experience to make great decisions that directly affect the success of your practice. Vital practice issues, staffing, office policies, customer service, and controlling expenses to name a few, that I had no experience in dealing with are now handled in a more appropriate and efficient manner. My decision to go with the Suter Consulting Group was an investment that changed my practice from a “high-volume; low net” practice to a “high-volume; high net” practice. This has improved not only the bottom line, but more importantly, my quality of life.
~ Bret Argenbright, OD, Temecula, CA
We appreciate the effort that you put into your evaluation and presentation. Your comments and suggestions engendered significant discussion among our staff and I am sure that our systems will be functioning much more efficiently.
~ S. Baird Pfahl, MD
Never having had an optical, I felt I needed insider information before negotiating a compensation package with prospective optical managers. Using my practice’s figures, Donna gave me a realistic picture of what my net would be. Her business advice was well worth the investment.
~ Alan R. Shuster, MD, FACS