services

Prior to the Visit
• Telephone conference with the manager and/or administrator to establish goals and identify areas of concern both to the practice and to the consultation. (This typically takes place in a series of telephone meetings.)
• Submit a list of additional questions for doctors and managers to research and answer.
• Poll staff about practice issues via confidential written questionnaires.
• Mystery shop competition.
• Collect practice and community demographics.

Two Day, On-Site Consultation
• Observation Day: Appraisal and critique of Community Eye Care – as it relates to optical efficiency and profitability, all systems and procedures will be reviewed from the business office to professional practice and optical: personnel, patient flow, lab, contact lens, and pretesting as well as patient communication skills of the doctor(s) and staff.
• Each specific area will be reviewed in depth. Example: Business Office – personnel responsibilities and duties, accounts receivable, book management, filing and telephone handling, etc.
• Evenings: Dinner meetings with doctor(s) and/or principals to discuss practice particulars and answer questions.
• Second Day: Full day doctor and staff seminar and learning session.

In-Depth Report
Following the visitation you will receive a written analysis that details optical concerns and includes recommendations for improvements and/or changes (specifically – optical needs, goals, scripts, action plans, etc.).

Following the Visit
Consulting services may be extended. The services provided are listed on the Full Service Consulting Agreement and specifically include staff training, tracking and evaluation of reported practice numbers, training tools and manuals, unlimited conference calling and e-mail coaching.

“We appreciate the effort that you put into your evaluation and presentation. Your comments and suggestions engendered significant discussion among our staff and I am sure that our systems will be functioning much more efficiently.”
S. Baird Pfahl, M.D